This is visible to ALL GMs, so please use discretion in including any sensitive account information. Summon a GM: Use this feature for ANY in game problems, suggestions, questions. It allows us to track the issue and make sure we are taking care of it, and communicate with you through our secure portal. This is visible only to support level staff. Ticket System: Use our ticketing system for any sensitive account information/questions. Here is a reminder on which system to use:
We hope this new shop will serve you better.Īll Support questions, inquiries, complaints, and the like will need to be done through our in game “Summon a GM” feature, Support Ticketing System, or email to will have a few more people helping with support and game management, so having everything in one central location this will make it easier for us to serve you. Thank you for your patience over the last 4 years as those have been a waiting game typically to receive your tokens.
We will discontinue our PayPal Token Shop. You will be able to purchase tokens in game which will direct you back to Steam where the purchase will be automatic and tied directly to that account.
If you have multiple accounts, that is on you to link them to individual Steam accounts. You will have a limited number of times to do this on the Steam account before you are no longer given a choice for that Steam user. When you launch Ashen Empires from Steam, you will need to redownload the game files, then upon launching the client you will be given a chance to link your existing accounts to that Steam user. We will discontinue support for the Pixel Mine Launcher. You will access our game servers through Steam. Your Steam account can be banned if you are found to be sharing with non-family members (Iron Will Games has no control of this).Īccount sharing and account buying are banned as part of the Steam terms of service and players caught doing so can be given a permanent ban Remember to never share your Steam login. IMPORTANT: It is up to you to keep your account information safe. We will no longer assist in account recovery. Do not reach out to support asking for account management information (lost an account, etc).
We will maintain our secure customer portal ( ) where you will be able to make tickets and manage your Iron Will Games account. Please visit the new and improved Ashen Empires website for all the latest news about the game. Please see the following page for information on downloading and installing game – Installing Ashen Empires. Here is an quick FAQ on how Ashen Empires will work with Steam.
0 kommentar(er)
